Enhancing the customer experience at infrastructure assets

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Infrastructure assets play a vital role in the overall quality of life for people and are important in facilitating economic growth. However, expanding capacity to meet growth demands, maintaining ageing infrastructure, and providing a seamless customer experience consistent with contemporary expectations while enhancing sustainability can be a challenge due to limited public funding.  

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Meet the authors


Kittredge Zuk

Kittredge is responsible for supporting the development and execution of IFM Investors’ asset management strategy and implementing value creation opportunities across our portfolio.

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Timothy May

Timothy is responsible for the origination, analysis, structure and execution of infrastructure investments, along with the ongoing management of assets. Before he joined IFM Investors, Timothy was an analyst at KPMG, where he created and analyzed financial models for public-private partnership transactions and led feasibility studies.

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